How Do I Report My Card Lost, Damaged, or Stolen?
Lost, stolen, damaged, or unreceived 401(play) Mastercards must be reported.
401(play) Customer Success Guru
Last Update há 6 meses
If you have misplaced your card, had it stolen, have not received your card after 30 days, or if your current card has been damaged, please contact Juice Financial immediately at 1-855-687-2114, select option 9.
Additionally, lock your card from within the 401(play) app on your phone following this path:
- Launch the 401(play) app on your mobile device.
- Touch the "Funds" button on the bottom
- Touch the "Lock/Unlock Card" button near the middle
- Toggle the switch from "Unlocked" to "Locked"
If you find or recover your card, or have received your replacement card, you must repeat these steps to unlock your card.
Traveling internationally?
- Chat Support for 401(play) Cardholders is available Monday-Friday, 9am to 5pm EST, within the Juice Mobile app.
- E-mail Support for 401(play) Cardholders is available Monday-Friday, 9am to 5pm EST, by e-mailing: [email protected]